Frequently Asked Questions

Walmart247 Support

Frequently Asked Questions

Find quick answers about orders, shipping, tracking, payments, returns and customer support.

ORDER PROCESSING
1 Business Day
ESTIMATED DELIVERY
7–15 Business Days
FREE US SHIPPING
Orders $70+

Orders & Shipping

How long does order processing take?

Orders are normally processed within 1 business day after payment has been successfully confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

How long does delivery take?

Estimated delivery is generally 7–15 business days after processing. Delivery estimates are not guaranteed and may vary due to destination, carrier performance, weather, holidays, address accuracy or other circumstances outside our reasonable control.

How much does shipping cost?

Orders with a qualifying merchandise subtotal of $70 USD or more receive free standard shipping within the 48 contiguous United States.

Shipping for orders below $70 is calculated at checkout. Free shipping over $70 does not apply to Alaska or Hawaii; available rates for these locations are shown during checkout.

How can I track my order?

When tracking becomes available, we will normally send a shipping confirmation email containing your tracking number or tracking link.

Tracking may take several business days to begin showing movement after a shipping label has been created.

Will my order arrive in multiple packages?

Orders containing multiple products may sometimes ship in separate packages. Packages may arrive on different dates, use different carriers and have separate tracking numbers.

What if tracking says delivered but I cannot find my package?

Please check all entrances, safe delivery locations, household members, neighbors, building staff, mailrooms and any carrier delivery photograph. You should also contact the shipping carrier for additional delivery information.

If you still need assistance, contact us with your order number.

Order Changes

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will make a reasonable effort to assist, but changes or cancellations cannot be guaranteed after processing or fulfillment has started.

Orders cannot be canceled after they have shipped.

What if I entered the wrong shipping address?

Contact us immediately at support@walmart247.com and include your order number and correct shipping address.

We cannot guarantee an address change after processing or fulfillment has started.

Returns, Issues & Refunds

What should I do if my item arrives damaged, defective or incorrect?

Contact us as soon as possible and include your order number together with clear evidence of the issue.

✓ Clear photographs of the product
✓ Photos of the shipping label and packaging
✓ A short video if needed to demonstrate a functional issue
Can I return an item?

Eligible return, replacement or refund requests may be accepted for products that arrive damaged, defective, incorrect or materially different from the product ordered.

Eligible requests must be submitted within 30 days after delivery and are handled in accordance with our Return & Refund Policy.

Do you accept change-of-mind returns?

We do not accept returns solely because of a change of mind, including ordering the wrong product, size, color or quantity.

Are any products non-returnable?

For hygiene, health and safety reasons, opened or used cosmetics, personal-care products and personal-hygiene products cannot be returned unless they arrived damaged, defective or incorrect.

How long does a refund take?

Approved refunds are issued to the original payment method. Please allow approximately 7–14 business days after approval for the refund to appear, depending on your bank or payment provider.

Payments

Which payment methods can I use?

The payment methods currently available for your order are displayed securely during checkout. Available options may vary depending on your location, device and checkout eligibility.

Still Need Help?

We're Here to Help

Our customer support team normally responds within 1–2 business days. Please include your order number when contacting us about an existing order.

CONTACT CUSTOMER SUPPORT
support@walmart247.com