Shipping Policy

Effective Date: July 30, 2026

Alaska and Hawaii

Free shipping over $70 does not apply to Alaska or Hawaii. Available shipping rates for these locations are calculated and displayed during checkout.

1. Shipping Destinations

We currently ship throughout the United States, including the 48 contiguous states, Alaska, and Hawaii. Certain products may be unavailable for specific destinations because of carrier, supplier, product, or legal restrictions.

2. Order Processing

Orders are normally processed within 1 business day after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays and carrier closure dates. Orders placed on weekends or public holidays begin processing on the next business day.

Processing may take longer because of payment verification, fraud-prevention review, inaccurate address information, product availability, high order volume, severe weather, public holidays, or other circumstances outside our reasonable control.

3. Estimated Delivery Time

Estimated delivery is generally 7–15 business days after processing.

Delivery estimates are not guarantees. Actual delivery may vary depending on destination, carrier performance, product origin, weather, holidays, local delivery capacity, address accuracy, carrier disruptions, and other events outside our reasonable control.

4. Shipping Charges

The qualifying subtotal is calculated after product discounts and before applicable taxes unless otherwise displayed during checkout.

5. Tracking Information

When tracking becomes available, we will normally send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take several business days to display movement after a shipping label has been created. A label being created does not necessarily mean the carrier has completed its first physical scan.

6. Multiple Packages

Orders containing multiple products may be shipped in separate packages.

• Packages may arrive on different dates;
• Different carriers may be used;
• You may receive multiple tracking numbers; and
• Packages may originate from different fulfillment facilities.

7. Import Duties and Taxes

Applicable import duties and import taxes are prepaid where required under our delivery arrangement.

Customers should not normally be required to pay additional import duties upon delivery. If a carrier unexpectedly requests an import payment, contact support@walmart247.com before paying whenever reasonably possible.

8. Shipping Delays

If we cannot ship within the stated or reasonably expected time, we may provide a revised shipping estimate and allow the customer to agree to the delay or cancel the affected unshipped product for a refund.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including the apartment, unit, or suite number where applicable.

Contact us immediately if your address is incorrect. We cannot guarantee an address change after processing or fulfillment has started.

10. Unclaimed or Refused Packages

If a package is returned because it was unclaimed, refused without authorization, not collected, or undeliverable because of customer-provided information, reasonable reshipping or return costs may apply where permitted by law.

11. Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package, please:

• Check all entrances and safe delivery locations;
• Ask household members, neighbors, or building staff;
• Review carrier photographs or delivery notices; and
• Contact the carrier for additional delivery information.

12. Damaged Packages

If your package arrives damaged, photograph the external packaging, shipping label, internal packaging, and product. Email the evidence and your order number to us within 7 days after delivery.

Shipping Support

Typical response time: 1–2 business days

Email: support@walmart247.com

HD Global · 25 Collins Street, Melbourne, VIC 3000, Australia