Return & Refund Policy

Effective Date: July 30, 2026

Important Return Information

1. Return Eligibility

We accept eligible return, replacement, or refund requests when a product:

• Arrives damaged or defective;
• Is materially different from the product ordered;
• Is the wrong product, size, color, or quantity because of an error by us or our fulfillment partner; or
• Is missing essential components that should have been included.

Eligible requests must be submitted within 30 days after delivery. For visible damage, missing products, or incorrect shipments, please contact us within 7 days after delivery so we can investigate promptly.

2. Change-of-Mind Returns

We do not accept returns or issue refunds solely because a customer:

• Changes their mind or no longer wants the product;
• Orders the wrong product, size, color, or quantity;
• Finds the product available elsewhere at a lower price; or
• Does not like a product that was delivered as described and without defects.

Please review all product descriptions, measurements, size charts, colors, variants, and order details carefully before completing checkout.

3. Non-Returnable Products

For hygiene, health, and safety reasons, the following products cannot be returned unless they arrived damaged, defective, or incorrect:

• Opened or used cosmetics;
• Opened or used personal-care products;
• Personal-hygiene products that have been opened, worn, tested, or used;
• Products altered, washed, damaged, or improperly handled after delivery;
• Products returned without prior written authorization; and
• Gift cards or non-physical products, where applicable.

4. Damaged, Defective, or Incorrect Items

Email support@walmart247.com and include:

• Your full name and order number;
• The email address used during checkout;
• A clear description of the problem;
• Clear photographs of the product;
• Photographs of the shipping label and packaging; and
• A short video if reasonably required to show a functional defect.

Please keep the product and all original packaging until we have reviewed your request. Do not repair, alter, discard, or return the product before receiving instructions from us.

5. Return Authorization Required

All returns require prior written authorization from Walmart247.

Do not return a product to the sender address printed on the original package.

The sender address may belong to a shipping carrier, supplier, or fulfillment facility that cannot process customer returns. We will provide the correct return instructions after approving your request.

6. Condition of Returned Products

Unless the product arrived damaged or defective, an authorized return must include:

• The original product;
• All included parts, accessories, manuals, and promotional items;
• Original packaging where reasonably available; and
• Proof of purchase.

7. Return Shipping Costs

For an approved damaged, defective, or incorrect item claim, Walmart247 may provide:

• A replacement product;
• A full or partial refund;
• A prepaid return label, where available; or
• Reimbursement of reasonable return shipping costs approved by us in writing before shipment.

Do not purchase return postage before receiving written approval. Unauthorized return shipping costs may not be reimbursed.

8. Replacements

If an identical replacement is unavailable, we may offer a comparable replacement, store credit with your agreement, a partial refund, or a refund to the original payment method.

9. Refund Processing

Approved refunds are issued to the original payment method.

Please allow approximately 7–14 business days after approval for the refund to appear.

Actual posting time depends on your bank, card issuer, PayPal, or other payment provider. We do not charge a restocking fee for approved returns.

10. Original Shipping Charges

Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrect, never shipped, or a refund of shipping charges is required by applicable law.

11. Order Cancellations and Changes

Contact us as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to help, but cancellation or modification cannot be guaranteed after an order has entered processing, fulfillment, or shipment. An order cannot be canceled after it has shipped.

12. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if your address is incorrect. We cannot guarantee an address change after processing has started.

13. Lost or Missing Packages

If tracking shows no delivery and the estimated delivery period has passed, contact us so we can review the shipment.

If tracking shows “delivered,” check all entrances, safe locations, household members, neighbors, building staff, mailrooms, and carrier delivery photographs before contacting us.

14. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer guarantee, remedy, or other right that cannot legally be excluded under applicable law.

Contact Customer Support

Please include your order number in all order-related messages.

Email: support@walmart247.com

HD Global · 25 Collins Street, Melbourne, VIC 3000, Australia